This Privacy Statement applies to Relohagen in the course of our business in Europe. For the purposes of this Privacy Statement, we also refer to Relohagen as “ECSG ApS“, “we”, “us” or “our”. It is designed to inform individuals with whom we may interact in the course of our business in Europe – including individuals who purchase our products (referred to as “you” or “your” in this Privacy Statement) – about our practices regarding collection, use and disclosure of your personal information, including information you provide over the telephone, by mail, email or facsimile and via our websites. Our Privacy Statement applies to the websites that Relohagen maintains that post or include a link to this Privacy Statement (the “websites”). Please note that this Privacy Statement does not apply to personal information about our employees or information that is not personal information.
What personal information will Relohagen collect?
Relohagen collects personal information from you that you have voluntarily provided us with. Such personal information may include:
- personal contact information such as name, address, and telephone number;
- your personally identifiable comments and questions about our products and services; and
- information required to order our products and services for subsequent invoicing.
Relohagen Guests and Visitors
Relohagen Job Applicants or Potential Employees
If you apply for a position at Relohagen, we will collect the personal information contained within and generated in relation to your application in order to evaluate your application and assess whether to offer you a position at Relohagen. For candidates who are not offered or do not accept a position, we normally retain this information for a reasonable period of time, in the event that an appropriate position become available or that you reapply to Relohagen, unless you ask us not to retain this information. Please note that there is no legal requirement that we retain it. If you accept a position at Relohagen, the information will be retained in accordance with our privacy procedures applicable to the personal information of Relohagen employees. In relation to potential employees, in addition to personal information that you provide, we may collect personal information from:
- third-party references you provide us with in your application
- other individuals involved in the evaluation and review process.
How will Relohagen use and disclose the personal information we collect?
We use and disclose this personal information for the purposes listed below, namely to: (a) fulfill your orders and to invoice you; (b) respond to your requests for information and service and to communicate with you; (c) carry out internal financial processes including to credit our sales representatives; (d) do internal research to better understand your needs and ways in which we can improve our products, services and websites; (e) manage and administer our business; (f) send product information and special offers; in support of joint marketing and promotion activities with related entities, and to permit those related entities to send information or offers regarding their products and services to you, in each case if you have provided your consent to receiving such materials; and (g) to enforce fraud protection and credit risk reduction. We may also use or disclose your personal information for other purposes with your consent or as permitted or required by law. We sometimes transfer personal information to others, including to affiliated entities or unrelated companies (“service providers”), that carry out certain functions on our behalf such as order fulfillment, accounts receivable and data processing. In those cases we require that those service providers not use or disclose your personal information for any purpose other than as directed by Relohagen. Some of these service providers may be located outside of EU/Europe, including in the United States, Australia and India. Your personal information may be collected, used, disclosed, stored and processed in those jurisdictions for the purposes described in this Privacy Statement. We take reasonable contractual or other measures to protect your personal information while processed or handled by these service providers. If your personal information is located outside EU, it will be subject to legal requirements in those foreign countries applicable to our service providers, for example, lawful requirements to disclose personal information to government authorities in those countries. Your personal information may be used by Relohagen and shared with others connected with the expected or actual financing, insuring, sale, assignment or other disposal of all or part of Relohagen’s business or assets, including for the purposes of permitting such parties to determine whether to proceed with such transaction or business relationship, or to fulfill any disclosure obligations we have to such parties. If we do sell or assign all or part of our business, the purchaser or assignee will be able to use and disclose personal information to the same extent, under the same conditions and for substantially the same purposes as Relohagen, as described in this Privacy Statement.
Your consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (‘express consent’ may be oral, in writing or electronic), implied (such as when you provide your name and address in order for us to send you products you have ordered or information you have requested) and in some jurisdictions, may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, if you provide us with your personal information, we will assume that you consent to our collection, use and disclosure of such information as described in this Privacy Statement, if applicable, or otherwise at the time of collection.
Collection, Use or Disclosure Without Your Consent
In certain limited circumstances, our collection, use or disclosure of your personal information without consent is permitted or required by law, for example, to collect a debt you owe to us, or to comply with a subpoena or court order.
What if I do not want my personal information collected, used or disclosed?
If you do not want your personal information collected, used or disclosed by us, please do one of the following: 1) follow the procedures, where available, indicated at the point of collection such as “opting out” from the particular purposes of use and disclosure, or 2) if no “opt out” clause is available, do not submit personal information to us if you do not want us to collect, use or disclose it. If you have submitted personal information and later wish to withdraw your consent to its retention, use or disclosure, please contact us as indicated below. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Please understand that without your consent, we may not be able to provide certain goods or services to you. For example, if you do not provide consent to collect and use personal information necessary to process an order that you wish to place, or if you withdraw your consent to uses that are necessary to fulfill your request, we may not be able to process your order or to supply those products to you. We will endeavor to advise you if this should happen.
We will protect your personal information using physical, electronic or managerial procedures designed to protect the integrity, security and appropriate use of your personal information and to prevent theft, loss, unauthorized access, disclosure, copying, use or modification. Authorized Relohagen employees, agents and mandatories who require the personal information to fulfill the purpose for which the information was collected will be permitted to access personal information. We will retain your personal information as is required for these purposes, subject to reasonable legal limitation periods and statutory or regulatory retention requirements and our document retention policies. Although we have taken security measures for our websites, we cannot guarantee the absolute security thereof or the security of information that you submit (or that we send to you) over the internet, since no Internet transmission is ever 100% secure or error–free. Your use of the internet and electronic mail is at your own risk. You should take special care in deciding what information you send to us via e–mail or when posting on the Relohagen Web Sites.
Our Links to Other Web Sites
Special Notice To Parents and/or Legal Guardians/Representatives
We have no intention of seeking personal information about minors who visit our websites. If such information is collected, this Privacy Statement will apply to that information. In addition, if we can identify a user as a minor, the personal information will not be used for further marketing and promotion unless the minor’s parent or legal guardian/representative has provided formal consent. We encourage you to ask your children to seek your permission before providing information about themselves or their family over the internet. Safety is paramount.
Special Notice To Children
Your security is our priority: Before sending us ANY personal information over the internet or via our websites, we ask that you please inform and ask your parent(s) and/or legal guardian(s) for permission to do so.
How to Contact Us – Access to Information
Relohagen may establish and maintain a file with your personal information at our offices for the purposes described in this Privacy Statement. You may request access to, or correction of, said personal information at any time, and by writing to us directly at the address listed below: relohagen also known as ECSG ApS, 6 Billedvej 2150, Nordhavn Denmark. In certain circumstances, Relohagen may not be able to provide access to your information or to all of it. For example, reloghagen will not provide access to information if doing so would reveal personal information about a third party, would reveal confidential commercial information, or if it is protected by solicitor–client privilege or was generated in the course of a formal dispute resolution process. If you have any questions, or if you wish to make inquiries, express concerns or make a complaint about our personal information practices, you may
- write to the Privacy Compliance Officer at the above address
- send us an email at firstname.lastname@example.org with the title – privacy statement
A letter or email is the most reliable way to convey your concerns or wishes.
Updates to this Privacy Statement
We reserve the right to make changes to this Privacy Statement. If this Privacy Statement materially changes, we will take reasonable measures to notify you of these changes, including posting a copy of the revised Privacy Statement on our websites. Your continued provision of personal information following notification of any material change and/or your continued access to the websites following the posting of any changes to this Privacy Statement shall constitute your acceptance of those changes. You may also contact us if you would like us to send you a copy of the most current version of this Privacy Statement. This Privacy Statement was last revised in February 2017.